Privacy Policy

Information we collect

We collect information you voluntarily provide when you interact with our website and services.

• Contact forms: Name, email address, phone number, property address, ZIP code, preferred follow-up date or time window, and project details you submit through our quote request or contact forms.
• Request attribution: Referring page, landing page, source, campaign parameters, click identifiers, and related metadata when those values are present in the URL or browser session.
• Analytics data: Usage data including pages visited, time on site, device/browser information, referring source, and general geographic region.
• Spam and security data: Information needed to verify Turnstile, rate-limit abusive traffic, and protect the website and form workflow.
• Cookies and browser storage: We may use cookies, browser storage, or similar technologies for essential site functionality, analytics, attribution, and conversion measurement.

How we use your information

We use the information we collect to respond to requests, operate the site, and improve our services.

• Responding to your quote requests and inquiries.
• Scheduling consultations and managing project communication.
• Sending project updates, customer care messages, and follow-up correspondence you have requested or consented to receive.
• Routing submitted form records through our customer relationship and request-management systems.
• Improving our website content and user experience based on aggregate analytics.
• Measuring advertising and referral performance.
• Complying with legal obligations and protecting our legal rights.

Information Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following limited circumstances:

• Service providers: With trusted partners who assist in operating our website and business, including hosting, security, analytics, customer relationship management, form delivery, and communication providers.
• Legal requirements: When required by law, subpoena, or legal process, or to protect the rights, property, or safety of Stillbury, our customers, or others.
• Subcontractors: Project-related information may be shared with licensed subcontractors directly involved in your project, solely for the purpose of evaluating or completing the work.

Data Security

We implement reasonable technical and organizational measures to protect your personal information.

• HTTPS encryption: Data transmitted between your browser and our website is encrypted using TLS/SSL.
• Access controls: Personal information is limited to authorized personnel and service providers who need it to perform their responsibilities.
• Spam protection: Form submissions are protected with Turnstile, honeypot fields, and rate limiting.
• Submission retention: Valid form submissions are retained before external delivery so requests can be recovered if a third-party delivery system is temporarily unavailable.

While no method of transmission or storage is 100% secure, we strive to use commercially acceptable means to protect your personal information.

Analytics and Conversion Measurement

We use Google Tag Manager and related analytics or advertising measurement tools to understand website performance, improve the site, and measure request activity. These tools may use cookies, pixels, click identifiers, or similar technologies.

When you submit a quote form, the site may preserve attribution fields such as UTMs, referring source, landing page, and click identifiers so the request can be routed and measured consistently in our request-management workflow.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we update or correct inaccurate information.
• Deletion: Request that we delete your personal information. We will comply unless we are legally required to retain it.
• Opt-out: Unsubscribe from marketing communications at any time by following unsubscribe instructions, replying STOP to eligible text messages, or contacting us directly.

To exercise any of these rights, contact us using the information below. We will respond to your request within 30 days.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any website you visit.

Changes to this policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Information

If you have questions about this privacy policy or want to exercise your data rights, contact us: